Terms of Service

Effective: August 11, 2026
Version: 1.2

These Terms of Service (the “Terms”) are a binding agreement between you and Eveli, Inc., a Delaware corporation (“EVELI,” “we,” “us,” or “our”), governing your access to and use of eveli.ai, EVELI applications, generation systems, subscriptions, credits, outputs and related services (collectively, the “Service”).

Registered office: Eveli, Inc., 16192 Coastal Highway, Lewes, Delaware 19958, United States. This is not a customer-facing office. Monitored legal correspondence: legal@eveli.ai.
Support: support@eveli.ai
Legal, privacy, copyright and arbitration notices: legal@eveli.ai

If you are a consumer, mandatory laws of your place of residence may give you rights that these Terms cannot limit. Nothing in these Terms excludes those rights.

1. Acceptance and order of documents

You accept these Terms only by clicking the acceptance control presented at account creation or purchase, or by signing an order form that incorporates them. Merely browsing a public page does not create a contract. EVELI records the accepted version, timestamp, account and acceptance event.

Acceptable Use and AI Content Policy;
Subscription, Credits, Cancellation and Refund Policy;
any plan, order form or enterprise agreement that expressly incorporates these Terms.

The Privacy Notice, AI Transparency Notice, Cookie Policy and other notices describe EVELI's practices but are not contractual promises unless these Terms expressly say otherwise.

If documents conflict, the following order controls: signed enterprise order form; Data Processing Addendum for personal-data processing; these Terms; then the incorporated policies. Mandatory law always controls over an inconsistent term.

If you use the Service for an employer, client or other organization, you represent that you have authority to bind it. “You” then includes that organization. If you lack authority, do not accept these Terms for it.

2. Eligibility and accounts

You must be at least 18 years old and legally capable of entering a contract. You must provide accurate information, keep it current, maintain the confidentiality of credentials, and promptly notify support@eveli.ai of suspected unauthorized access.

You may not share an individual account, sell or transfer an account, evade plan limits, create accounts through automated means, or use another person's credentials. You are responsible for activity under your account to the extent permitted by law. EVELI may require reasonable identity, authority, payment or age verification.

3. The Service

EVELI provides AI-assisted tools that generate and organize synthetic visual content. Features, models, interfaces and availability may change. Beta, preview or experimental features may be incomplete, changed or withdrawn and may produce unexpected results.

AI outputs are probabilistic. EVELI does not promise that an output will be accurate, unique, error-free, aesthetically satisfactory, fit for a particular purpose, legally protectable or free of third-party similarities. You must review outputs before publication or commercial use and use qualified human review for consequential decisions.

The Service is not intended for medical, legal, employment, credit, insurance, housing, law-enforcement or other high-impact decisions about a person.

4. Subscriptions, payment and renewal

Plan details shown immediately before purchase—including price, tax, billing interval, included credits and renewal date—form part of your order.

Subscriptions renew automatically for successive periods matching the selected billing interval until canceled. You authorize EVELI and its payment provider to charge the displayed price and applicable taxes to your selected payment method at each renewal. EVELI will provide legally required renewal reminders and notices.

Consumer prices will include VAT or similar transaction taxes where law requires. Business customers are responsible for accurate tax status and valid tax identification information. EVELI may correct tax calculations as law requires.

Payment must be successfully verified before customer credits are issued. An account begins at ✦0 before its first verified purchase; paid credits are then allocated under the selected plan. EVELI does not promise free, trial, bonus, retry or complimentary credits.

If payment fails, EVELI may retry the charge, suspend paid access, prevent generation, or terminate the subscription after any legally required notice. You remain responsible for undisputed amounts lawfully due.

5. Credits

Credits are limited contractual rights to request eligible Service operations. They are not currency, stored value, property, a gift card or a deposit; have no cash value; do not earn interest; and may not be sold, transferred, redeemed for cash or used outside the Service.

Subscription credits are allocated monthly. They expire immediately before the next monthly allocation and do not roll over, including under annual plans. Cancellation does not extend credit expiry. Credits included in a plan are governed by the plan active when allocated.

The credit cost of an operation is displayed before confirmation or otherwise made reasonably available. A technically completed generation consumes the stated credits even if you dislike the result. A generation that EVELI's system records as technically failed will not consume credits or will receive an automatic ledger correction. EVELI may correct duplicate, fraudulent or erroneous ledger entries.

EVELI will not materially reduce already-issued credits except to correct error, fraud, abuse, chargeback, unlawful activity or as required by law.

6. Cancellation, withdrawal and refunds

You may stop renewal at any time through Credits → Manage plan and the Stripe Billing Portal. Online subscribers may cancel online without contacting support. Cancellation ordinarily takes effect at the end of the then-current paid period; access and credits remain subject to their stated expiry.

Except where mandatory law or the published billing policy requires otherwise, payments are non-refundable, and subjective dissatisfaction with a technically completed output does not qualify for a refund.

EU/EEA and UK consumers may have a statutory 14-day withdrawal right and mandatory remedies for non-conforming digital services or content. The separate Consumer Rights and Withdrawal Notice explains how immediate performance, digital-content supply, deductions and refunds work. It is incorporated into these Terms. No “all sales final” statement overrides mandatory rights.

Refunds owed by law will be issued without undue delay and through the original payment method unless the consumer expressly agrees otherwise.

7. Your inputs and responsibilities

“Input” means any image, text, selection, instruction, reference, data, trademark, product, likeness or other material you submit. You retain your rights in Inputs.

Identifiable real-person and minor images are not permitted at launch. You may submit them only if EVELI later enables a clearly designated real-person workflow and you complete every subject-specific notice, consent, release and verification it requires. A depicted person's consent to you does not replace a written release to EVELI where biometric or privacy law requires one.

You represent and warrant that:

you own or have all rights, licenses, releases and lawful bases necessary to submit and use every Input and to authorize the processing described here;
no Input contains an identifiable real person or minor unless a designated EVELI workflow expressly allows it and every required subject-level permission has been completed;
you will comply with contractual confidentiality, publicity, privacy, biometric, intellectual-property, advertising and consumer laws; and
your Inputs, requested generations and uses of Outputs comply with the Acceptable Use and AI Content Policy.

An individual's acceptance of EVELI's Terms does not grant you rights in another person's likeness or data. EVELI may request evidence of permission and may block or delete content when reasonably necessary to protect a person, comply with law or enforce these Terms.

You grant EVELI a worldwide, non-exclusive, limited license to host, reproduce, transmit, transform, display to you and otherwise process Inputs and Outputs (together, “Customer Content”) solely to provide, secure, moderate, troubleshoot and support the Service; comply with law; and exercise rights you separately authorize. This license lasts only as necessary for those purposes and permitted retention.

8. Outputs

“Output” means content generated for you by the Service from your request. As between you and EVELI, and to the extent law permits, you own your Output. EVELI assigns to you any right, title or interest it may acquire in that Output, subject to these Terms, third-party rights and provider restrictions.

This allocation does not mean that:

the Output is copyrightable or otherwise legally protectable;
the Output is exclusive or will not resemble content generated for others;
EVELI transfers rights it does not own;
the Output is cleared of trademarks, trade dress, publicity, privacy or other rights; or
commercial use is lawful in every context or country.

You are responsible for reviewing, clearing, labeling and using Outputs. Do not represent synthetic people as real, mislead others about material AI use, or remove legally required provenance or AI markings.

9. Private content and model improvement

EVELI does not use private Inputs, reference assets or Outputs from private customer projects to train generalized AI models unless the user separately, affirmatively and specifically opts in for eligible content.

Service processing, safety review, abuse detection, quality evaluation on de-identified operational signals, and troubleshooting are not generalized model training. Vendors may process customer content only to provide contracted services and may not use private customer content to train their own generalized models.

EVELI may develop, evaluate, train and improve systems using independently created synthetic R&D assets that contain no user Input, identifiable real person, confidential material, private project metadata or prohibited third-party material.

Any optional contribution program must use a separate, asset-specific consent and license identifying the permitted evaluation or training purpose. Withdrawal stops future use where reasonably possible but may not require reversal of completed training unless law requires it. EVELI will not make real-person, minor or confidential assets eligible.

10. Acceptable use and content moderation

You must comply with the Acceptable Use and AI Content Policy. Prohibited conduct includes unlawful content; sexual content involving minors; non-consensual intimate imagery; deceptive impersonation; fraud; harassment; exploitation; rights infringement; malware; service abuse; model extraction; security circumvention; unauthorized biometric identification; and high-impact decisions about people.

EVELI may use automated signals and human review to detect abuse. EVELI may refuse a request, restrict visibility, remove content, preserve evidence, suspend access or terminate an account when reasonably necessary to enforce these Terms, protect users or third parties, secure the Service, or comply with law. Where legally required, EVELI will give reasons and an appeal route unless notice would be unlawful or compromise safety, security or an investigation.

11. Intellectual property in the Service

EVELI and its licensors own the Service, including software, interfaces, workflows, taxonomies, models, prompts, compilations, design, branding, documentation and improvements, excluding your Inputs and rights allocated to you in Outputs.

EVELI grants you a limited, revocable, non-exclusive, non-transferable right to use the Service during your authorized access. You may not copy, sell, sublicense, reverse engineer, scrape, benchmark for competitive model development, extract system prompts or model components, bypass technical limits, or use the Service to build or train a competing model, except to the limited extent a restriction is prohibited by law.

Feedback is voluntary. You grant EVELI a perpetual, worldwide, royalty-free right to use feedback without identifying you or disclosing confidential information.

12. Third-party services

The Service relies on infrastructure, payment, AI-model and communication providers. Their systems may affect availability and processing. Links or integrations do not imply endorsement. Separate third-party terms may apply when clearly disclosed. EVELI remains responsible to consumers where mandatory law makes it responsible and does not use third-party terms to eliminate non-waivable rights.

12A. Trade controls and sanctioned jurisdictions

You may not access, export, re-export, transfer or use the Service in violation of U.S. or other applicable export-control, sanctions or trade laws. You represent that you are not a prohibited or restricted party and are not located in, ordinarily resident in, or acting for a territory where providing the Service is prohibited. EVELI may block access or payment where reasonably necessary for trade-law compliance.

13. Confidentiality for business users

Each party will protect the other's non-public information using reasonable care and use it only to perform the agreement. Confidential information excludes information lawfully public, already known without restriction, independently developed, or rightfully received from another source. A party may disclose information when legally compelled after giving notice where lawful.

Customer Inputs and private Outputs are Customer Confidential Information. EVELI may disclose them to authorized personnel and subprocessors only as necessary for the Service and subject to confidentiality duties.

14. Privacy, security and data processing

The Privacy Notice explains EVELI's controller processing. When a business customer submits personal data for EVELI to process on its behalf, the Data Processing Addendum applies.

EVELI maintains reasonable administrative, technical and organizational safeguards. No system is perfectly secure. You must use appropriate access controls, avoid unnecessary sensitive data, and promptly report suspected security issues to legal@eveli.ai.

Do not upload government identifiers, payment-card data, health records, precise financial records, passwords, criminal-offense data or other highly sensitive data unless EVELI expressly supports the use and the parties have documented a lawful basis and safeguards.

15. Service changes and availability

EVELI may improve or modify the Service. For consumers, EVELI will provide notice of material adverse changes when required and will not charge a higher subscription price without advance notice and any legally required right to cancel.

EVELI may discontinue a material paid feature. If doing so substantially deprives a consumer of the paid Service and no reasonable substitute is provided, EVELI will provide any remedy required by law, which may include a proportionate refund.

Maintenance, emergencies, vendors, abuse and events beyond reasonable control may interrupt access. Service-level commitments apply only if stated in a signed enterprise agreement.

16. Suspension and termination

You may stop using the Service at any time and may request account deletion through the published process at legal@eveli.ai until a self-service control is available.

When EVELI processes an account-deletion request, it will cancel future EVELI-controlled subscription renewal before account access is removed and will send separate cancellation and deletion confirmations. You should export content first; deletion does not extend credit expiry or create a refund unless law requires one.

EVELI may suspend or terminate access for material breach, nonpayment, security risk, fraud, unlawful activity or harm to others. Except for urgent risk, illegality, repeated breach or circumstances where notice is prohibited, EVELI will provide reasonable notice and an opportunity to cure when appropriate.

On termination, your right to use the Service ends. Terms that by nature should survive—including payment obligations, ownership, confidentiality, disclaimers, liability limits, indemnity, disputes and records—survive. Account deletion and content retention follow the Privacy Notice and mandatory law.

17. Consumer guarantees

If you are a consumer, the Service and digital content are supplied with all mandatory guarantees and remedies, including applicable conformity, reasonable care and skill, quality, compatibility, security-update and redress rights. Nothing in these Terms excludes liability that cannot lawfully be excluded.

The disclaimers in Sections 18 and 19 apply only to the maximum extent permitted by law and do not replace mandatory consumer guarantees.

18. Disclaimers

For business users and to the maximum extent permitted by law, the Service is provided “as is” and “as available.” EVELI disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement and uninterrupted or error-free operation.

EVELI does not warrant that Outputs are factually accurate, unique, copyrightable, non-infringing, suitable for publication or accepted by any platform, client or regulator. You assume the risk of decisions and publication based on Outputs.

19. Limitation of liability

Nothing limits liability for fraud, fraudulent misrepresentation, willful misconduct, death or personal injury caused by negligence, breach of confidentiality where exclusion is prohibited, violation of data-protection rights where exclusion is prohibited, or any liability that law does not permit the parties to limit.

For consumers, EVELI is responsible for losses that are a foreseeable result of EVELI's breach, subject to mandatory law. EVELI is not responsible for business losses suffered by a consumer using the Service for commercial purposes where law permits that exclusion.

For business users, to the maximum extent permitted by law:

neither party is liable for indirect, incidental, special, exemplary, punitive or consequential damages, or lost profits, revenue, goodwill, opportunities or data;
EVELI's total liability arising from the Service or these Terms will not exceed the greater of US$100 or the amounts paid by you to EVELI in the 12 months before the event giving rise to liability; and
these limits apply across all legal theories and claims in the aggregate.

The limits do not reduce payment obligations or a business user's indemnity obligations.

20. Business-user indemnity

If you use the Service for business or professional purposes, you will defend and indemnify EVELI and its officers, directors, employees and affiliates against third-party claims, damages, judgments, penalties and reasonable legal fees arising from your Inputs, your instructions or use of Outputs; your violation of another person's rights; or your material breach of Sections 7, 8 or 10.

EVELI will promptly notify you, allow you to control the defense with qualified counsel, and reasonably cooperate. You may not settle a claim by admitting EVELI's fault, imposing non-monetary obligations on EVELI, or failing to fully release EVELI without its written consent.

This Section does not apply to consumers acting outside a trade, business, craft or profession.

21. Changes to these Terms

EVELI may update these Terms for law, security, safety, technology, features or business needs. EVELI will post the new version and effective date. For material adverse changes, EVELI will provide reasonable advance notice—normally at least 30 days—and any right to cancel required by law.

Changes do not retroactively authorize new uses of private content or remove accrued consumer rights. EVELI will request renewed consent where law requires. Continued use after the effective date constitutes acceptance only where legally valid.

22. Disputes—informal resolution

Before filing a claim, you and EVELI agree to send a written notice describing the dispute, requested relief and contact information to the other party and attempt in good faith to resolve it for 30 days. Send notices to legal@eveli.ai and the legal mailing address above. This requirement does not prevent urgent injunctive relief, a regulatory complaint, or a claim approaching a limitation deadline.

23. U.S. arbitration and class-action waiver

This Section applies only to users located in the United States and contains a binding arbitration agreement and class-action waiver. Read it carefully.

Except for eligible small-claims matters, intellectual-property or unauthorized-access claims seeking injunctive relief, and claims that law does not permit to be arbitrated, disputes will be resolved by individual binding arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules or Commercial Arbitration Rules, as appropriate. The Federal Arbitration Act governs this Section.

Arbitration may occur by video, telephone, documents or in a reasonably convenient location. EVELI will pay fees it is required to pay under the applicable consumer rules. The arbitrator may award the same individual remedies a court could award but may not combine claims or preside over a representative or class proceeding.

You and EVELI waive trial by jury and agree to bring claims only in an individual capacity, not as a plaintiff or class member in a class, collective, coordinated, consolidated or representative action, to the extent law permits.

You may opt out of this arbitration agreement by emailing legal@eveli.ai within 30 days after first accepting these Terms. State your full name, account email and an unambiguous request to opt out. Opting out does not affect Service access.

The arbitrator, and not a court, decides disputes about the interpretation or enforceability of this Section, except that a court decides disputes about the class, representative or public-injunctive-relief waivers. Nothing in this Section prevents a person from seeking public injunctive relief in court where applicable law makes that right non-waivable.

If the class waiver is unenforceable for a particular claim, that claim must proceed in court after arbitrable claims are completed. If the entire arbitration agreement is unenforceable, Section 24 controls. A later material change to this Section will not apply to a dispute of which EVELI had actual notice before the change. If you reject another material change within 30 days after notice, the prior version will govern your account.

24. Governing law and courts

Except for the arbitration section, these Terms are governed by Delaware law, without regard to conflict-of-law rules.

If you are a consumer, this choice does not deprive you of mandatory protections of your habitual residence. You may bring proceedings in any court available under mandatory consumer law. EVELI may bring proceedings against an EU/EEA or UK consumer only where consumer-jurisdiction rules permit.

For disputes not subject to arbitration or mandatory consumer venue, the parties consent to the state and federal courts located in Delaware.

25. General terms

EVELI may assign these Terms in connection with a merger, financing, reorganization, sale of assets or operation of law, provided consumer rights are not reduced. You may not assign them without EVELI's consent, except where law provides otherwise.

Neither party is liable for delay caused by events beyond reasonable control, except payment obligations and obligations that law does not excuse.

If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder will continue. Failure to enforce is not a waiver. These Terms do not create third-party beneficiaries, partnership, employment, fiduciary or agency relationships.

Electronic communications and records satisfy writing requirements where law permits. Headings are for convenience. “Including” means “including without limitation.”

Service switching and data export

Where EU Data Act switching rules apply, EVELI will provide the pre-contract information, assistance, export interfaces and continuity measures required by law. Export covers customer-exportable data and available metadata in a commonly used, machine-readable format; it does not include EVELI models, system prompts, security controls, internal analytics or other protected intellectual property. Switching charges will be eliminated no later than January 12, 2027. This right is separate from privacy portability rights.

26. Contact

Eveli, Inc.
Attn: Legal
16192 Coastal Highway
Lewes, Delaware 19958
United States
legal@eveli.ai

EU/EEA and UK consumers should also consult the Consumer Rights and Withdrawal Notice. EU/EEA and UK representative details will be published in the Privacy Notice before those markets are intentionally enabled.

This is the immutable v1.2 snapshot. The current version of this document is at /legal/terms.