Data Rights and Account Deletion

Effective: August 11, 2026
Version: 1.2

1. Privacy requests

Email legal@eveli.ai to request access, correction, deletion, portability, restriction, objection, consent withdrawal or an appeal. EVELI will add self-service privacy controls only when they are fully connected to the corresponding server workflows.

Include your account email and the right you want to exercise. Do not email a password, payment-card number or unnecessary identity document.

2. Verification

EVELI verifies requests proportionately using the logged-in account, email confirmation or limited additional information. High-risk requests may require stronger verification. Authorized agents must provide signed authority and EVELI may verify directly with the user.

3. Timing and fees

EVELI responds within the legally applicable period—ordinarily one month for EU/EEA and UK requests. It may extend by up to two further months for a complex or numerous request after giving timely notice and reasons.

Requests are ordinarily free. EVELI may charge a reasonable fee or refuse only where law permits because a request is manifestly unfounded or excessive.

4. Delete specific content

Where a project or asset delete control is available, use it for the fastest removal from the product. For browser-local casting state, clearing the EVELI site storage removes the device-local copy. For server-held data or when no product control is available, email legal@eveli.ai. EVELI will confirm the applicable deletion scope and timing after verifying the affected stores and any legal-retention exception.

5. Delete account

Self-service account deletion is not enabled in the repository reviewed on August 11, 2026. Email legal@eveli.ai with “Delete my EVELI account” in the subject. EVELI will verify the request and, if a subscription is active, coordinate cancellation before authentication access is removed.

The operational process must:

1. explain that deletion is permanent;
2. offer a data export before deletion;
3. identify active subscriptions and automatically cancel every future EVELI-controlled renewal before access is removed;
4. warn that projects, Inputs, Outputs and unused credits will be deleted or become inaccessible;
5. require fresh authentication;
6. provide a final Permanently delete account control; and
7. send separate durable subscription-cancellation and account-deletion confirmations.

Deleting an account does not itself reverse a completed payment, create a refund, erase records EVELI must retain, or cancel legal claims. It does stop future EVELI-controlled renewal. EVELI restricts retained records to tax, security, fraud, consent, dispute and legal purposes.

6. Optional training consent

Withdraw a content-contribution consent through legal@eveli.ai. Withdrawal stops new collection and future use where reasonably possible. EVELI will explain whether already-completed model training can technically and legally be reversed. Private content is not used for generalized model training without this separate opt-in.

6A. Service switching export

EU Data Act switching/export requests use legal@eveli.ai until self-service export is implemented. This operational export is separate from privacy access and portability. It includes customer-exportable data and available metadata in a commonly used, machine-readable format, subject to the exclusions and timing in the Terms. EU paid service remains disabled until the export process passes an end-to-end test.

7. Appeals and complaints

If EVELI denies a request, the response explains the reason and appeal route. Appeal through legal@eveli.ai. EU/EEA users may complain to their local data-protection authority; UK users may complain to the Information Commissioner's Office.