Subscription, Credits, Cancellation and Refund Policy

Effective: August 11, 2026
Version: 1.2

This Policy forms part of EVELI's Terms of Service.

1. Subscription facts

• The checkout screen states the plan, total price including applicable consumer taxes, billing interval, included monthly credits and first renewal date.
• Monthly plans renew monthly. Annual plans renew annually.
• Annual billing does not create an annual credit balance. Credits are allocated monthly.
• Subscriptions continue until canceled.
• EVELI sends receipts and notices required by applicable law.
• Before purchase, EVELI requires one unchecked assent control immediately beside the purchase action. The control identifies the incorporated Terms and Billing Policy and expressly authorizes the stated recurring charge until cancellation. EVELI retains the exact disclosure, policy versions and affirmative action for the legally required period.

2. Credits

• Every customer account begins at ✦0 before its first verified purchase; paid credits are then allocated under the selected plan.
• Only a verified payment issues the credits included in the purchased tier.
• No customer receives free, trial, bonus, retry or complimentary credits.
• Subscription credits expire immediately before the next monthly allocation.
• Unused credits do not roll over, including on annual plans.
• Credits have no cash value and cannot be transferred, sold or redeemed.
• EVELI may correct duplicate, fraudulent or erroneous ledger entries.

3. When credits are consumed

The interface displays the applicable credit charge before generation.

• A technically completed generation consumes the displayed credits, even if the user dislikes the aesthetics, composition, identity consistency or commercial usefulness.
• A generation recorded by EVELI as technically failed consumes no credits. If a debit occurs, EVELI will reverse it automatically or after log verification.
• A user-initiated interruption after processing begins may consume credits if the generation completes or non-recoverable processing has occurred and this was clearly disclosed before confirmation.

4. Cancel renewal

Open Credits → Manage plan and use the cancellation control in the Stripe Billing Portal.

Cancellation stops the next renewal and ordinarily takes effect at the end of the paid period. It does not extend credit expiry. EVELI immediately sends a durable confirmation stating the effective date and final access date.

No call, chat, retention offer, survey or explanation is required. A user may also request cancellation at support@eveli.ai, but online cancellation is the fastest route.

EVELI will not enable self-service account deletion until that flow first stops future renewal and produces a separate cancellation confirmation. Until then, request account deletion and subscription cancellation at legal@eveli.ai and support@eveli.ai respectively. Users should export content before deletion.

5. Refunds

Except where this Policy or mandatory law says otherwise:

• subscription charges are non-refundable;
• partial billing periods are not refunded;
• unused or expired credits are not refunded;
• technically completed generations are not refunded for subjective dissatisfaction; and
• forgetting to cancel does not by itself create a refund right.

EVELI will correct duplicate charges, unauthorized charges for which EVELI is responsible, billing errors and charges EVELI is legally required to refund.

EU/EEA and UK consumers retain statutory withdrawal, conformity and refund rights described in the Consumer Rights and Withdrawal Notice. From January 2027, EVELI will apply the then-effective UK subscription information, reminder, exit and renewal cooling-off rules to covered subscriptions.

6. Price or plan changes

Price increases and material reductions in future plan benefits apply prospectively. EVELI will give the jurisdiction-specific advance notice required by law and provide a simple cancellation route. For covered California subscriptions, a fee change notice is sent at least 7 and no more than 30 days before the change takes effect. Already-issued credits are not reduced except for correction, fraud, abuse, chargeback or legal necessity.

6A. Renewal notices and evidence

EVELI's jurisdiction rules engine must, at minimum, send covered California annual-plan notices 15–45 days before renewal and an annual reminder identifying the product, renewal frequency, amount, cancellation method and contact information. The purchase acknowledgment includes the automatic-renewal terms, cancellation policy and how to cancel in a form the user can retain.

EVELI retains U.S. automatic-renewal consent evidence for at least the period required by each applicable law; for California, at least three years or one year after termination, whichever is longer. One recorded checkbox may provide both contract assent and renewal authorization when the full recurring-charge disclosure is clear, proximate and part of the exact text the user affirmatively accepts. The internal seven-year contract record schedule exceeds the California minimum but remains subject to data-minimization review.

7. Chargebacks

Contact support@eveli.ai first so EVELI can investigate. This does not restrict card, bank or statutory rights. EVELI may suspend an account associated with a fraudulent or abusive chargeback while investigating and may provide transaction and consent evidence to payment networks.